Effective Date: September 2026
ScentAspire (“we,” “us,” or “our”) is committed to providing premium signature scent collections and professional diffusion systems. Please review our policy carefully before completing your purchase.
1. All Sales Are Final
All purchases made through ScentAspire are final sale. We do not accept returns, process exchanges, or provide refunds for:
- Change of mind
- Incorrect fragrance selection
- Personal preference
- Dissatisfaction with a chosen scent
Why is this our policy?
We provide detailed product and fragrance descriptions on our website to guide your selection. Additionally, we offer a professional scent consultation service for customers who need expert assistance in selecting the perfect fragrance or scenting system for their specific space. We highly encourage utilizing our consultation service or thoroughly reviewing product details if you are unsure about your choice prior to purchasing.
2. Diffuser Machines: Defects & Incorrect Orders
We will only consider a remedy for diffuser machines if there is a confirmed manufacturing defect or an incorrect item was supplied.
Reporting Window & Evidence Requirements
If your diffuser machine arrives damaged, defective, non-functional, or is the incorrect model, you must report the issue within 10 to 24 hours of delivery.
- How to report: Email us immediately at contact@scentaspire.com.
- Required evidence: You must include clear photos and/or video evidence of the defect, damage, or incorrect item in your email.
Assessment and Remedy
Once the issue is reported and evidence is provided, ScentAspire will formally assess the machine. If the issue is confirmed to be a manufacturing defect covered under our warranty, or an incorrect item was dispatched, we will provide an appropriate solution. Depending on the assessment, this resolution may include repair, replacement, or another appropriate remedy at ScentAspire’s discretion.
Warranty Exclusions
Warranties and remedies do not cover any damage resulting from:
- Misuse or mishandling
- Incorrect installation
- Unauthorized repairs or modifications
- Physical damage (e.g., dropping or impacting the unit)
- Electrical or power issues (e.g., power surges)
- Failure to follow the provided operating and maintenance instructions
3. Contact Us
For eligible reports regarding defective or incorrect diffuser machines within the 10–24 hour delivery window, please reach out with your order number and evidence:
- Email: contact@scentaspire.com
- Location: Lagos, Nigeria